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P.J. Cloud-Moulds

P.J. Cloud-Moulds

P.J. Cloud-Moulds runs Turnaround Medical AR Recovery, a consulting firm focused on helping physicians realize the potential of their private practice. She has nearly nine years experience identifying and implementing tested technique to turn around a company's bottom line. E-mail her here.

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Knowing and understanding your payer mix is critical in your business operations, and overall inflow.


What would you say if I told you that the billing department should be the heart of your business?


Are you celebrating and thanking your staff on a daily basis? If not, you could be creating a negative working environment.


A practice consultant takes some time out to visit various practices, learning of communication gaps and training needs.


What is going on in healthcare right now has the potential to really affect your practice. Be ready and brace yourself for changes.


When was the last time you provided your staff customer service training? If it's been more than a year, it's time to set up training again.


Knowing you practice's accounts receivable is critical, and knowing how to manage it is key to your bottom line.

©Sherry Yates Young / Shutterstock.com

Helping to identify how to set up a successful process is the next step beyond settling for simply meeting industry benchmarks.


A healthcare professional takes time to address some of the misconceptions patients may have when they present for care.

Providers, preparing yourself for upcoming credentialing and revalidations is important. Don't forget!


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