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Best Practices: Technology and Patient Engagement


Alexander Towbin, M.D., from Cincinnati Children’s Hospital Medical Center shares his thoughts during SIIM 2020.

The push to improve care delivery throughout radiology has had a multi-pronged approach for many years. One of the fundamental components is effective patient engagement – and, in today’s environment, technology has become a powerful tool in improving these interactions.

Across the board, technology is being used to augment patient knowledge, skills, and interest in participating in his or her healthcare. Not only does it enhance communication with patients, making them feel more empowered, but it can also increase patient satisfaction rates.

Diagnostic Imaging spoke with Alexander Towbin, M.D., associate chief of clinical operations and informatics and chair of radiology informatics at Cincinnati Children’s Hospital Medical Center about his presentation on this topic at the Society of Imaging Informatics in Medicine 2020 Virtual Meeting. Towbin shared his insights and his facility’s experience with the role of technology in patient engagement, as well as some best practices.

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