CHICAGO - You can't improve what you don't measure, says Paul Chang in this video clip from RSNA 2011. He thinks radiology practices should follow other businesses and adopt business analytics and key perfromance indicators. How else can you tell if you are adding quality and improving processes?
Paul Chang, MD, gave a talk at RSNA 2011 encouraging adoption of business analytics and benchmarking tools in radiology. You can't improve what you don't measure, he pointed out. And toher business have used these tools forever.
Why not radiologists? Chang blamed a combination of "arrogance and ignorance" and says it's time to move past simple PACS and RIS to really examine what radiologists are contributing.