Consider these eight elements to effective communication the next time you coach or counsel an employee.
"People who feel good about themselves produce good results.” - Kenneth Blanchard, author of “The One Minute Manager.”
This is one of my favorite quotes that I am mindful of in today’s healthcare environment.
This quote is so important because truly believe people are the most productive when they are happy, and they will go that extra mile. And as Roger Staubach, former NFL star-turned businessman, said: “There are no traffic jams along the extra mile.”
However, we know that as managers/directors there are times when we must coach and counsel employees - and we must do this in a way that the recipient maintains his or her self worth and hears our message without becoming defensive or feeling put down. What happens when a subordinate becomes defensive and feels put down? They do not hear your message.
When I coach or counsel employees I have found these eight elements to effective communication helpful. I learned these from a reading by management gurus David Whetten and Kim Cameron.
The next time you’re engaged in a coaching or counseling session try utilizing these eight elements to assist you in communicating your message.