Varian introduces remote service for VARiS Vision

Software developed by Boston-based eMation promises to improve Varian’s response time for servicing of its oncology information systems. Varian will service its VARiS Vision customers using access to customers’ equipment via the Internet, according to the company. Customer support specialists will use eMation’s technology to remotely diagnose problems, provide routine maintenance, or even install upgrades to system software. Currently, field engineers must service VARiS equipment on-site. Beginning in early 2002, service employees will be able to see exactly what customers see on their workstations or servers and provide technical assistance immediately.