Infinitt and Intelerad rose to the top among PACS vendors who offer timely upgrades and expanded usability, according to a KLAS report released at RSNA 2012.
CHICAGO - Infinitt and Intelerad rose to the top among PACS vendors who offer timely upgrades and expanded usability, according to a KLAS report.
As demand for PACS has grown, so has the need for vendors to differentiate themselves, according to the report which shares customer feedback. Other top-rated vendors endorsed by their customers include DR Systems, McKesson, Novarad, and Sectra, according to KLAS.
"The top-rated PACS innovators have a track record of improvement," Ben Brown, report author and KLAS research director, said in a statement. "The vendors that land in the middle tier of this study offer solid technology and innovation, but at a slower pace. Vendors in that group are meeting most of providers' expectations, but they are not exceeding them like the top-tier vendors are."
Middle-tier vendors are Carestream, Fuji, Merge, and Philips, according to KLAS. Vendor success in meeting customer’s needs varies among these vendors. Although Fuji and Carestream are reputable global PACS vendors, customers reported wanting greater development. Philips is playing catch-up, and Merge's development speed has been impacted by their focus on consolidating their PACS portfolio, according to KLAS.
Some vendors are falling behind when it comes to development and functionality, including Agfa, Cerner, GE, and Siemens, which KLAS said fall in the bottom tier of PACS innovators. However, the vendors in this group offer some stability and integration. Cerner and Siemens customers cited lack of functionality, which has not been completely solved with upgrades, and Agfa and GE customers noted their solutions are scalable and stable, but upgrades are not keeping pace with the innovation.
